Frequently Asked Questions
NO, we do not charge any setup fee for any of our server management plans.
We offer 15 days refund policy for server management and cloud management plans.
There is No Term Contract, You can cancel the services any-time you want by sending a cancellation request from your client area.
No we do not, We are not server providers we are managed service providers. We can recommend you good server providers in the industry.
Yes you can, However the due date will be changed at the time of switch over to another server.
We do not offer pro-active updates, because we login into your servers only when requested to perform some work. We have noticed some clients gets curious when logged into their servers without prior permissions or being ask to.
No extra charges for plan upgrades.
We accept payments via Paypal, Payza and Bank Wire Transfers. For Credit card payments you will have to select paypals credit card option.
For direct Paypal payments you can send it to email@example.com and notify our billing department.
We are in business from last 7 years and our team size is more then 40.
We are located in India. Our server management team are internationally certified and highly experienced. Please check our server management team profiles for more details.
Yes, we will install third party software’s like LiteSpeed, Nginx, SHOUTcast, Centova Cast, RVSkin, Fantastico, Softaculous, ImageMagick, GD, ClamAV, Java, Red5 etc. You can let us know if you want any other software installed.
Yes, You can order our hourly management plan for such services.
Our average customer satisfaction rate is around 98%, Even though we have wide range of services from server management, cloud management and security related services, We still resolve 99% issues within our work scope.
We are business from last 7 years and never ever had compromised any of our clients data. We have our own server and our billing system WHMCS is being updated every time. All server information and passwords are transmitted securely. Passwords and related sensitive details are never sent via email. Rest be assured all your server passwords and other data is completely secure with us.