Emergency Server Support Services

Emergency Server Support Services

$100/per server/one time fees.

Imagine a situation where you require immediate technical support assistance from the support personal and your in house staff is not available to resolve critical issues arising on your server, which is ultimately effecting your business and reputation. Well, we understand how critical the situation is and we are specialist in that.

We know and our experience says that sometimes its difficult to understand what is going on with your server and you are unable to resolve the technical issue in timely manner. Websites down or emails down can seriously effect your clients business which will make them feel insecure, therefore many clients will start complaining about the server problems thus putting you under serious pressure with tickets and clients coming on live chat and asking for help.

So what you need to do is, Take a deep breath don’t panic contact us right away via live chat. Order the Emergency Server Support plan and one of our Team member will assist you right away.

Some of the below mentioned issues we think require immediate attention and though we are 24×7 online we are right here to assist you on priority basis.  Our system admin on duty picks up your ticket and will get back to you within 30 minutes after your ticket is logged, Please note even if your order is not activated you can still open a ticket.

emergency-services

24x7 Emergency Support for

server failure or stops responding
apache failed to start
mysql failed to start
exim mail server failure
high server load detected
server under ddos attack
server in rescue mode
abuse complain

What you get ?

Dedicated admin working on your server
Live chat support with the tech
30 mins response time
24×7 Ticket support for 7 days
There are no refunds
Plan covers only 1 server

FAQs

Order activation can take time due to verification, However you can instantly open a support ticket for the issue. Do not wait for order activation as the billing team is not available 24×7.

Our system admin will start the work immediately once he have access to the server, So please make sure your server is remotely accessible via SSH or accessible via KVM console. Your support ticket will be responded within 15 minutes.

Absolutely yes !! One of our senior system admin will be assisting you.

We support any linux server or windows server with or without control panel.