A situation where you require immediate technical support assistance from the support personal
and your in house staff is not available to resolve critical issues arising on your server,
which is ultimately affecting your business and reputation. Well, we understand how critical
the situation is and We are a specialist in that.
We know and our experience says that sometimes it’s difficult to understand what is going on with your
server and you are unable to resolve the technical issue in a timely manner. Websites down or
emails down can seriously affect your clients’ business which will make them feel insecure,
therefore many clients will start complaining about the server problems thus putting you under
serious pressure with tickets and clients coming on live chat and asking for help.
So what you need to do is, take a deep breath, don’t panic & contact us right away via live chat. Order the Emergency
Server Support plan and one of our team members will assist you right away. Some of the above-mentioned issues we
think require immediate attention and we are here to assist you 24×7 on a priority basis. Our system admin on duty
picks up your ticket and will get back to you within 30 minutes after your ticket is logged. Please note even if your
order is not activated you can still open a ticket.
Order activation can take time due to verification. However, you can instantly open a support ticket for the issue. Do not wait for order activation as the billing team is not available 24×7.
Our system admin will start the work immediately once he has access to the server, So please make sure your server is remotely accessible via SSH or accessible via KVM console. Your support ticket will be responded within 15 minutes.
Absolutely yes !!! One of our senior system admin will be assisting you.
We support any Linux server or Windows server with or without a control panel.