Emergency support is a priority based support where one of our dedicated Level-3 system admin will be working on your incident within 30 minutes after your ticket is logged into our help desk system. First Hour means time required for investigation and analysis of the current situation your server is in. We will make every effort and try to resolve the issue quickly within first hour time, however there is no guarantee that your issue will be resolved within first hour of investigation. Every issue is different and depending upon the severity of the issue the time that will require to resolve may vary. We will update you after our analysis and how many additional hours you may have to purchase to resolve the issue. There is no refund and if we are unable to resolve we will suggest you the best possible solution.
Our experience says that sometimes it’s difficult to understand what is happening with the
server and you are unable to find a solution to resolve the issue. Websites down or
emails down can seriously affect your business reputation. We highly recommend the emergency support in such situations because its important to have experience and expertise to resolve the issue in timely manner.
So what you need to do is, take a deep breath, don’t panic & contact us right away via live chat. Order the Emergency
Server Support plan and one of our team members will assist you right away. Some of the above-mentioned issues we
think require immediate attention and we are here to assist you 24×7 on a priority basis. Our system admin on duty
picks up your ticket and will get back to you within 30 minutes after your ticket is logged. Please note even if your
order is not activated you can still open a ticket.
Order activation can take time due to verification. However, you can instantly open a support ticket for the issue. Do not wait for order activation as the billing team is not available 24×7.
Our system admin will start the work immediately once he has access to the server, So please make sure your server is remotely accessible via SSH or accessible via KVM console. Your support ticket will be responded within 15 minutes.
Absolutely yes !!! One of our senior system admin will be assisting you.
We support any Linux server or Windows server with or without a control panel.