Failed: Account Restore Failed: “clean: Cannot cleanup top level directory:

While restoring the full cPanel backup file in 'tar.gz' format from
WHM >> Backup >> Restore a Full Backup/cpmove File, I was getting the error message as below -

Failed: Account Restore Failed:“clean: Cannot cleanup top level directory:
“/”. at /usr/local/cpanel/Whostmgr/Transfers/ line 668.
”Took the liberty to check the line 668
in and it corresponds to the following codes string:

Solution -

Please check the backup file location. It should be present under /home directory of the server. 

After moving the backup file, it worked for me. 

(In my case it was under temp directory of the server.)
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How to reset Joomla Admin Panel Password?

Many times we used to forgot the current password of Joomla Administration panel and get in...

MySQL Error 28 - WordPress Error

While accessing the WordPress site and dashboard, I was getting the error as 'MySQL Error 28'....

SSL Installation error -directive missing closing '>'

While installing the SSL on domain from WHM >> SSL/TLS >> Install an SSL Certificate...

How to limit email recipients on exim to 10 email addresses?

You might come under a situation where your client expects you to secure their mail server and...

Powered by WHMCompleteSolution