Unable to connect FTP - Incorrect Password or User Account is disabled in Windows

Error - The domain's primary ftp user account is disabled in Windows or has an invalid password.

Solution  :-

1. Using Plesk Control Panel -

Log into your Plesk Control Panel.

In Plesk 9 Domains > click on the [domain] that's having issue > click on Web Hosting Settings.
In Plesk 11 in the My Subscriptions > click on the [domain] > click on the Change Hosting Settings tab.
In Plesk 12 Websites & Domains > Click on Web Hosting Access.


Change the password (the same password can be used, if desired).

Select OK and test the FTP connection.

2. Using Remote Desktop -

1. Log into your server with Remote Desktop.
2. Click on Start > Administrative Tools > Computer Manager.
3. Click on Local Users and Groups.
4. Click on Users.
5. Select the user account with the problem > Right click on it and select Properties.
6. Un-check Account Disabled.
7. Click OK and test the FTP connection.

Note : The same steps are applicable for Windows Plesk.

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