Sleep Well Plan                                                          $750 Monthly :: Order Now ::

 

Our Sleepwell plan offers unlimited ticket plus live chat supports in your night shifts when you already have day time staff and want a solution in your night shifts. Our team works 12 hours, 7 days a week and provides unlimited tickets and live chat support on unlimited servers.

 

  Unlimited Tickets Support.
  • Manage unlimited tickets 12x7 using helpdesk (Kayako, Perldesk etc...)
  • Escalate tickets to concerned department if needed.
---------------------------------------------------------------------------------------------------------------------------------------   Server Management
  • Full Server Management plan
  • Server Security
  • Service optimizations
  • Linux ( Cpanel, Plesk & DirectAdmin) Windows ( Plesk & Helm)
---------------------------------------------------------------------------------------------------------------------------------------   Services Optimization
  • Apache
  • IIS
  • MySQL
  • MS-SQL
  • Mail Servers (EXIM, Qmail, Mailenable etc...)
  • and many more...
---------------------------------------------------------------------------------------------------------------------------------------   Basic & Advance Security.
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening
  • Rootkit and root access alerts
  • Re-secure a server after intrusion
  • and many more….
---------------------------------------------------------------------------------------------------------------------------------------   Response time 30 minutes as per SLA
  • Initial response within 30 mins to your clients.
  • Routine follow-up with the tickets
  • Escalating tickets to proper department ( Sales or Billing )
  • Pre-Sales support
  • Get necessary details from clients to fix the issues quickly.
---------------------------------------------------------------------------------------------------------------------------------------   Communication with Datacenter’s
  • For Server reboots (Via ticket, Remote Console etc...)
  • Follow-up with the DC for any issues ( Hardware, Reboots or upgrades )
---------------------------------------------------------------------------------------------------------------------------------------   12x7 Server Monitoring
  • Techs will be monitoring the server 12x7.
  • Restart services if necessary.
  • Fix issues if any of the services have problems
---------------------------------------------------------------------------------------------------------------------------------------   Third Party scripts support
  • Installing , configuring scripts like joomla, wordpress, mambo and other fantastico based scripts.
  • Server monitoring softwares like nagios etc.
  • Advance application installations.